SHIPPING POLICY

GENERAL

  • Orders placed on a weekday before 2:00 p.m. (EST) will generally begin processing that day. Orders placed after 2:00 p.m. (EST) will generally begin processing the next business day.

  • For orders placed on weekends or holidays, orders will generally begin processing on the next business day (M-F). We do not offer Saturday delivery. Holidays and peak sales time may alter your shipment time frame.

  • Please note: We do not provide delivery to freight forwarding companies. Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.

DOMESTIC DELIVERY

  • We are excited to offer FREE GROUND SHIPPING with UPS on all orders shipped to USA destinations (excluding Hawaii and Alaska). Upon shipment, UPS Ground can take anywhere from 3-5 business days.

  • UPS Ground shipping delivery estimates: If placed before 2:00 p.m. (EST), Monday-Friday

    Region Delivery Commitment (business days)
    NY, NJ, PA, CT, DE, and MD 1 business day
    East Coast 2 business days
    Midwest and South 3-4 business days
    West Coast 5 business days/ one week
  • For time sensitive, guaranteed date delivery, please purchase an expedited delivery service upon checkout.

  • Expedited services available include 2-Day, Next Day Air or Free Ground delivery for all orders shipped within the United Sates Monday through Friday. Please note, All expedited services deliver on business days only: Monday-Friday. For Next Business Day delivery, please ensure you place your order before 2pm EST for delivery on the next business day.

  • We accept most freight forwarding addresses for US delivery, however Customer Service reserve the right to cancel and refund any order if the specified freight forward address is not valid or accepted by our warehouse.

NON-DOMESTIC DELIVERY

  • MONDAINE is proud to offer shipping to Hawaii & Alaska as well as outside US Territories including Puerto Rico, Guam, the Virgin Islands & other Military bases.
  • MONDAINE also proudly offers shipping to Canada, via DHL.
  • For these regions please allow for 5-10 business days
  • For time sensitive, guaranteed date delivery, please purchase an expedited delivery service upon checkout.